Privacy Policy

01Information We Collect

We may collect personal information directly from you, automatically through your use of our website, and from certain third-party service providers.

1.1 Information You Provide Directly

Depending on how you interact with WE GRIND APPAREL, we may collect information including:

• Name
• Email address
• Phone number
• Company or organization name
• Billing address
• Shipping address
• Order and purchase information
• Garment selections, quantities, sizes, colors, and customization preferences
• Artwork, logos, graphics, photographs, and other files you submit
• Quote-request information
• Branding or design information
• Project details
• Feedback, revisions, approvals, and customer-service communications
• Any other information you voluntarily provide to us

If you place an order or make a payment, certain payment and billing information may be collected and processed by our payment-processing providers.

WE GRIND APPAREL does not generally store complete credit or debit card numbers on our own servers.

1.2 Information Collected Automatically

When you visit or use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• General geographic location derived from your IP address
• Pages viewed
• Referring pages or websites
• Time spent on pages
• Website interactions
• Date and time of visits
• Cookie and tracking-technology information

This information may be collected through cookies, analytics tools, pixels, tags, and similar technologies.

1.3 Transaction & Order Information

When you purchase products or services from us, we may collect information related to the transaction, such as:

• Products or services purchased
• Order totals
• Transaction dates
• Payment status
• Shipping method
• Tracking information
• Refund or dispute information
• Order history

Payment-card information may be collected directly by third-party payment providers and is subject to their applicable privacy practices.

1.4 Marketing Information

If you subscribe to our marketing communications or otherwise provide permission to receive promotional content, we may collect:

• Email address
• Phone number, where applicable
• Marketing preferences
• Communication engagement information
• Information about how you interact with promotional emails, advertisements, or campaigns

You may opt out of marketing communications as described below.

02How We Use Personal Information

We may use the information we collect to:

• Process, produce, and fulfill orders
• Provide custom apparel, merchandise, design, branding, and related services
• Prepare quotes and estimates
• Create and deliver mockups or proofs
• Communicate regarding orders, projects, revisions, approvals, or shipping
• Process and verify transactions
• Provide customer service and support
• Maintain customer and order records
• Improve our products, services, website, and customer experience
• Analyze website usage and performance
• Prevent fraud, abuse, unauthorized transactions, or other improper activity
• Enforce our Terms of Use and other agreements
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Send marketing communications where permitted by law
• Measure advertising and marketing campaign effectiveness
• Maintain and improve the security of our website and systems

We may also use information for other purposes disclosed at the time the information is collected or with your consent.

03Cookies & Tracking Technologies

We may use cookies and similar technologies to operate and improve our website.

These technologies may be used to:

• Remember website preferences
• Maintain website functionality
• Understand website traffic
• Analyze user behavior
• Improve website performance
• Measure advertising effectiveness
• Provide or measure marketing campaigns

We may use third-party analytics and advertising technologies such as:

• Google Analytics
• Google advertising tools
• Meta Pixel
• Other advertising, analytics, or conversion-tracking services

The specific services we use may change from time to time.

You may be able to control or disable cookies through your browser settings or through any cookie-management tools made available on our website.

Disabling certain cookies may affect the functionality or performance of the website.

04How We Share Personal Information

We do not sell or rent personal information in exchange for money.

We may disclose personal information to third parties when reasonably necessary to operate our business, complete transactions, provide services, or comply with legal obligations.

These parties may include:

Payment Processors

We may share transaction-related information with payment processors or financial institutions used to securely process payments.

Shipping & Delivery Providers

We may provide information such as your name, shipping address, phone number, email address, and order details to shipping carriers, fulfillment providers, and delivery partners as necessary to deliver your order.

Suppliers & Production Partners

When necessary to complete an order, certain order information may be shared with manufacturers, apparel suppliers, decorators, printers, embroiderers, fulfillment providers, or other production partners.

We limit such disclosures to information reasonably necessary to provide the applicable service.

Technology & Cloud Service Providers

We may use third-party providers to assist with:

• Website hosting
• Email
• File storage
• Customer relationship management
• Project management
• Accounting
• Analytics
• Order management
• Cloud storage
• Communications

These providers may process information on our behalf.

Analytics & Advertising Providers

We may share or make available certain website and usage information to analytics, advertising, or marketing platforms in order to understand site performance and measure advertising campaigns.

Professional Advisors

Information may be disclosed to accountants, attorneys, insurers, consultants, or other professional advisors when reasonably necessary for business, financial, legal, or compliance purposes.

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, or lawful government request
• Protect the rights or property of WE GRIND APPAREL
• Investigate fraud or suspected illegal activity
• Protect the safety of our customers, employees, or others
• Enforce our agreements or policies

Business Transfers

If WE GRIND APPAREL undergoes a merger, acquisition, sale, restructuring, financing transaction, or transfer of some or all business assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

05Artwork, Logos & Customer-Submitted Files

Clients may provide artwork, logos, photographs, graphics, documents, or other files for use in connection with an order or project.

These materials may be stored in our systems or through third-party file-storage or project-management platforms.

We may use submitted files as necessary to:

• Produce or fulfill the applicable order
• Create artwork or mockups
• Communicate with the client
• Maintain production records
• Address future reorder requests
• Resolve order disputes or customer-service issues

The handling of intellectual property contained within submitted materials is also subject to our Terms of Use and any applicable agreement with the client.

06Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• The nature of the information
• Our relationship with the customer
• Whether an account or project remains active
• Legal or regulatory requirements
• Tax and accounting obligations
• Fraud prevention
• Dispute resolution
• Warranty or customer-service needs
• Reorder and production-history requirements

Order records, invoices, communications, artwork, project files, and transaction information may be retained for an extended period when reasonably necessary for business, legal, accounting, support, or recordkeeping purposes.

Information that is no longer reasonably required may be deleted, anonymized, or securely archived where appropriate.

07Marketing Communications

If you choose to receive promotional emails or other marketing communications, we may send information concerning:

• Products
• Services
• Promotions
• New offerings
• Company updates
• Special offers
• Relevant content

You may unsubscribe from marketing emails by using the unsubscribe instructions contained in the applicable email or by contacting us.

Opting out of promotional communications does not prevent us from sending transactional or service-related messages concerning active orders, payments, shipping, customer support, or other necessary business communications.

08Your Privacy Rights

Depending on where you reside, you may have certain legal rights concerning your personal information.

These rights may include the ability to request:

• Access to personal information we maintain about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information regarding how personal information is used or disclosed
• Withdrawal of consent where processing is based on consent
• Opt-out from certain marketing communications
• Opt-out from certain forms of targeted advertising or data sharing where required by applicable law

Privacy rights vary by jurisdiction and may be subject to exceptions or verification requirements.

We may need to verify your identity before fulfilling certain privacy requests.

To submit a privacy request, contact us using the information provided in the Contact Us section below.

09Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

These safeguards may include measures relating to:

• Account access controls
• Password security
• Secure third-party payment providers
• Restricted system access
• Cloud security
• Business and administrative procedures

However, no online system, electronic transmission, database, or method of storage is completely secure.

As a result, WE GRIND APPAREL cannot guarantee the absolute security of any information transmitted to or stored by us.

10Payment Security

Payments may be processed through third-party payment processors. These providers may collect payment-card information, billing information, and other data necessary to process a transaction.

Payment information processed directly by a third-party payment provider is governed by that provider's privacy and security practices.

WE GRIND APPAREL generally does not receive or store your complete payment-card number when payments are processed through these providers.

11Third-Party Websites & Services

Our website, communications, or services may contain links to websites or services operated by third parties.

WE GRIND APPAREL is not responsible for the privacy practices, security practices, content, or policies of third-party websites or services.

We encourage users to review the privacy policies of any third-party service they access.

12Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 without legally required parental consent.

If we learn that personal information from a child under 13 has been collected in violation of applicable law, we will take reasonable steps to delete it.

Customers placing orders with WE GRIND APPAREL should generally be at least 18 years old or have the legal authority required to enter into the applicable transaction.

13International Visitors

WE GRIND APPAREL operates from the United States.

If you access our website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws applicable in your location.

Where required, we will process international transfers in accordance with applicable legal requirements.

14Do Not Track & Browser Signals

Some browsers offer “Do Not Track” or similar privacy signals.

Because there is not a single universally accepted standard for responding to all such signals, our website may not respond to every browser-based “Do Not Track” request.

Where required by applicable law, we may recognize or respond to supported privacy preference signals.

15Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in:

• Our business practices
• Our website
• The technologies we use
• Applicable laws or regulations
• Our service providers

When this Privacy Policy is updated, we will revise the Last Updated date at the top of this page.

Material changes may also be communicated through our website or by other reasonable means where required by law.

16Contact Us

If you have questions about this Privacy Policy, want to submit a privacy request, or have concerns regarding how your personal information is handled, you may contact: